Clear Magnetic Ring Kickstand Case
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Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, refunds and delivery.
How long does order processing take? +
Orders are normally processed within 1–2 business days after payment confirmation. Orders are processed Monday through Friday, excluding public holidays.
Do you offer free shipping? +
Yes. Free shipping is available on eligible orders. Available shipping methods and any applicable costs will be displayed at checkout before you complete your purchase.
Where do you ship? +
We currently ship to Germany, the European Union, United Kingdom, United States, Canada, Australia, New Zealand, the Middle East, Asia and South America.
If your country is not available at checkout, please contact us to confirm whether delivery is available.
How long will my order take to arrive? +
Germany & EU: Premium 4–12 business days / Free 7–21 business days
UK, USA, Canada, Australia & New Zealand: Premium 4–12 business days / Free 7–21 business days
Middle East: Premium 3–10 business days / Free 5–12 business days
Asia: Premium 11–23 business days / Free 12–30 business days
South America: Premium 11–23 business days / Free 12–30 business days
Delivery times are estimates and are not guaranteed. Customs, weather, carrier disruptions and public holidays may cause delays.
Will I receive a tracking number? +
Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active.
Can I change my delivery address? +
You can request a delivery address change within 24 hours of placing your order. Once an order has been processed or shipped, we may no longer be able to change the address.
Customers are responsible for ensuring that their delivery information is complete and accurate.
Can I cancel my order? +
Orders may be cancelled before they have been processed or dispatched. Once an order has shipped, it can no longer be cancelled.
What is your return policy? +
We offer a 7-day return policy. You have 7 days from the date you receive your item to submit a return request.
Customers located in the European Union may also benefit from the statutory 14-day right of withdrawal, subject to applicable law.
What condition must an item be in to qualify for a return? +
Returned items must generally be:
- Unworn, unused and undamaged
- In their original condition
- With all original tags attached
- In their original packaging
- Accompanied by proof of purchase
How do I request a return? +
Contact us at conact@discounted-kicks.com with your order details. Once your return request has been reviewed and approved, we will provide the necessary return instructions.
Where should I send an approved return? +
Approved returns should be sent to:
PAUL WILLIAM RUSSELL Returns
41 Clinton Lane
Kenilworth, ENG CV8 1AS
United Kingdom
Returns sent without prior authorization may not be accepted.
What if my item arrives damaged, defective or incorrect? +
Please contact us as soon as possible at conact@discounted-kicks.com. Include your order number and clear photographs showing the problem so we can review the issue and provide an appropriate solution.
How long does a refund take? +
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method within 10 business days.
Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
Do you offer exchanges? +
The fastest way to receive a different item or size is to return the original item and place a new order once your return has been approved.
Will I have to pay customs or import taxes? +
Orders delivered outside the European Union may be subject to customs duties, import taxes or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the customer's responsibility.
What happens if I entered the wrong address? +
Please contact us within 24 hours of placing your order if you notice an incorrect delivery address. We may not be able to change the address once your order has been processed or shipped.
If an order is returned because of an incorrect address, failed delivery attempt or refusal of delivery, additional shipping charges may apply before the order can be resent.
How can I contact Discounted Kicks? +
PAUL WILLIAM RUSSELL
41 Clinton Lane
Kenilworth, ENG CV8 1AS
United Kingdom
Email:
conact@discounted-kicks.com
Phone:
+44 121 496 0411